DPM Roles

Overview

As a role-based application, DPM Roles define the functions within the system enabled for each user as described next.

Admin users: Admin users are responsible to configure the flows to be executed for each Data Subject Request. An Admin user can perform all the Activities within the Admin module, such as:

  • Define the Regulation and included Activities.
  • Create or update flows, including their stages and tasks.
  • Manage and assign Corporate roles to users.
  • Map Corporate roles to DPM functions.

Customer Service Representative (CSR): a CSR is a call center representative attending customer requests by submitting a Data Privacy related request on their behalf. A CSR can:

  • Submit a new request.
  • Review the details of an existing request, without changing its details.

Data Steward: data stewards are users assigned to the Request fulfilment process, and are responsible to execute a specific task in the request flow. The Data Steward can:

  • View the list of open tasks that should be handled by the group this Steward makes a part of.
  • Mark a task as assigned to themselves to avoid other stewards from working on the same task
  • Review, Update, or Approve a task in order to move it to the next step
  • Release a Task that is assigned to this data steward.

Case Owner: Each customer request submitted in the DPM is assigned to a specific case owner. The case owner follows up on the request progress and assures the request is completed within the expected SLA. A case owner can:

  • View the list of, and filter requests, to identify risks of not completion the request within the timeline stated by the SLA.
  • Open a specific request and view or complete its stages, tasks.

Supervisor: The supervisor is responsible to manage the allocation of requests to the case owners. The supervisor can:

  • Access the dashboard to see the summary view for all requests.
  • Define the criteria for the allocation of requests to Case owners.

Customer: Data Subject Requests can be submitted directly by a customer. A customer can:

  • Create a new request
  • Search for their assigned requests
  • Check the status of their requests
  • Review the data provided as an output of a completed request

The DPM roles are predefined in the system. Each role includes a designated set of screens and actions relevant for this role. DPM roles are used by the Administrator to grant a specific corporate group the ability to view or execute actions in the DPM system. The way those roles are used is explained in the next section "Corporate Roles."

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DPM Roles

Overview

As a role-based application, DPM Roles define the functions within the system enabled for each user as described next.

Admin users: Admin users are responsible to configure the flows to be executed for each Data Subject Request. An Admin user can perform all the Activities within the Admin module, such as:

  • Define the Regulation and included Activities.
  • Create or update flows, including their stages and tasks.
  • Manage and assign Corporate roles to users.
  • Map Corporate roles to DPM functions.

Customer Service Representative (CSR): a CSR is a call center representative attending customer requests by submitting a Data Privacy related request on their behalf. A CSR can:

  • Submit a new request.
  • Review the details of an existing request, without changing its details.

Data Steward: data stewards are users assigned to the Request fulfilment process, and are responsible to execute a specific task in the request flow. The Data Steward can:

  • View the list of open tasks that should be handled by the group this Steward makes a part of.
  • Mark a task as assigned to themselves to avoid other stewards from working on the same task
  • Review, Update, or Approve a task in order to move it to the next step
  • Release a Task that is assigned to this data steward.

Case Owner: Each customer request submitted in the DPM is assigned to a specific case owner. The case owner follows up on the request progress and assures the request is completed within the expected SLA. A case owner can:

  • View the list of, and filter requests, to identify risks of not completion the request within the timeline stated by the SLA.
  • Open a specific request and view or complete its stages, tasks.

Supervisor: The supervisor is responsible to manage the allocation of requests to the case owners. The supervisor can:

  • Access the dashboard to see the summary view for all requests.
  • Define the criteria for the allocation of requests to Case owners.

Customer: Data Subject Requests can be submitted directly by a customer. A customer can:

  • Create a new request
  • Search for their assigned requests
  • Check the status of their requests
  • Review the data provided as an output of a completed request

The DPM roles are predefined in the system. Each role includes a designated set of screens and actions relevant for this role. DPM roles are used by the Administrator to grant a specific corporate group the ability to view or execute actions in the DPM system. The way those roles are used is explained in the next section "Corporate Roles."

Previous