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Assignment Method
The Assignment method is defined in the upper section of the Resource Management screen:
The supervisor can select if new Requests will be allocated to Case Owners based on:
- Round Robin assignment – New Requests are allocated to the Case Owners in turns. With this assignment method all the Case Owners are assigned an equal share of the Requests.
- The Least Loaded – New Requests are allocated to the Case Owner with the smallest number of open Requests.
Assignment Method
The Assignment method is defined in the upper section of the Resource Management screen:
The supervisor can select if new Requests will be allocated to Case Owners based on:
- Round Robin assignment – New Requests are allocated to the Case Owners in turns. With this assignment method all the Case Owners are assigned an equal share of the Requests.
- The Least Loaded – New Requests are allocated to the Case Owner with the smallest number of open Requests.
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